Terms of Service - Training

Cotswold Hound Booking Terms and Conditions.
 

Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking you are deemed to have read, understood and expressly accepted them.

Contract of Sale

Completion of the booking process and acceptance of our terms and conditions forms your contract with Cotswold Hound.

Payment

Payment for group training must be made in advance and are made at the time of placing a booking. It is not possible to attend a course unless payment has been received.

 

Payment for 121 sessions will be invoiced at the end of the month the training session occurred in. Payment must be made within 14 days of receiving this invoice. We reserve the right to stop any further sessions until payment has been made. 


We accept payment by PayPal, online BACS, credit/debit card – contact us for details

Cancellation/Postponements

You have a legal right to change your mind about proceeding with your course purchase under the Consumer Contracts Regulations 2013.  All cancellations/Postponements must be made by email to bryony@cotswoldhound.co.uk within 14 days of your booking being completed and 7 days prior to the course. 

Cancellations of groups classes after the expiry of the 14 day period referred to above will be subject to the following fees:-

  • Cancellations within 0-7 days prior to the start date of the sessions will be charged the full course fee.

  • Cancellations within 7-14 days prior to the start date of the sessions will be charged 50% of the full course fee.

  • Cancellations more than 14 days prior to the start date of the sessions will be fully refunded.

  • If the participant fails to attend the course the full course fees are payable.

Postponement of individual sessions of group classes will be subject to the following terms:

  • Postponement within 48 hours prior to the start date of the sessions will be charged the full course fee.

  • Postponement 48hours or more prior to the start date of the sessions will be able to transfer their session to an alternative date/time providing there is availability.

  • If unable to attend 3 sessions in a row Cotswold Hound will reserve the right to cancel your full booking – no refund will be provided in these circumstances.

  • If the participant fails to attend the course the full course fees are payable.

Postponement of individual 121 sessions will be subject to the following terms:

  • Postponement within 48 hours prior to the start date of the sessions will be charged the full course fee.

  • Postponement 48hours or more prior to the start date of the sessions will be able to transfer their session to an alternative date/time providing there is availability.

Should Cotswold Hound have to postpone a session/s for any reason, you will be offered an alternative date or credit note for a future session.

 

A booking can only be postponed on one occasion. Requests for subsequent transfers will be treated as cancellations.
 
All credit notes are valid for 18 months from the date of issue
 
By accepting these Terms and Conditions, you are expressly consenting to Cotswold Hound commencing the provision of services under this contract


Any refunds will be made to you within 14 days of you telling us you have changed your mind. 
 
 

Session/Course Content
 

Cotswold Hound reserves the right to change the content, timing, date, venue or Instructor of the course in order to provide a high quality service or where it is necessary for reasons beyond our control. Cotswold Hound reserves the right to cancel a course up to and including the date of the course and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date. Cotswold Hound will not be liable for any losses or expenses arising from amendments to the course or cancellations. Course materials are supplied only for your personal use.
 

Intellectual Property
 

Cotswold Hound remains the owner of all intellectual property in any course materials, handouts and communications. No part of the materials may be copied, recorded or reproduced without our permission.
  
 

Limitation of Liability 
 

Cotswold Hound will accept no responsibility for any losses, either direct or indirect, which you suffer in connection with the services provided under this contract. 
 
 

Data Protection
 

Any personal information you give to us with be processed in accordance with the Data Protection Act 2018. We will use the information to process your booking, to provide the courses and to inform you about similar courses which we provide, unless you tell us that you do not want to receive this information. Any personal data you provide may be held on computer files.  All personal data will be handed appropriately in accordance with the provisions of General Data Protection Regulations. 
 

 
Applicable Law and Jurisdiction
 

These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.
 


Weather


In certain weather conditions, Cotswold Hound reserve the right to postpone courses upon safety grounds and will offer a rearranged date.
Travel in all conditions is purely at the risk of attendees and Cotswold Hound take no responsibility for accidents.
 

All attendees bringing their dogs to the course must take personal responsiblity for their own dog's comfort and welfare. If in doubt due to your dog's behaviour or the weather, please do not bring your dog and contact Bryony@cotswoldhound.co.uk  

 

Complaints/Feedback procedure

Should you wish to make a complaint or provide feedback, please email to feedback@cotswoldhound.co.uk. This will be reviewed and responded to accordingly.

07545 228850

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